Remember that actual delivery times may vary based on factors like the origin, destination, weight, and any additional services you choose. It’s always a good idea to check with the specific carrier for the most up-to-date information!

The moment your items are packaged up, you’ll receive a confirmation email with a tracking number so you can oversee its journey home. Just keep in mind that, it may take 24 hours for tracking updates to appear online. Should you have any questions or concerns about the status of your order, you can always reach out to our Customer Service team for help.

Our Green First No Guarantee Return Policy

In keeping with our mission, Elegant of Essence (EOE) cannot guarantee that returns will be accepted. By taking a Green First approach, we can all play a part in reducing the 4 billion pounds of landfill waste and 15 million metric tons of CO2 emissions generated from products returned each year in just the United States alone.

• For general inquiries, send an email to info@elegantofessence.com using the form below.
• To contact us by phone, call (440) 839-6199 between 11am and 4pm EST Monday through Friday.

We accept: Visa, MasterCard, American Express, Discover, Diners Club, Google Pay, Apple Pay, Meta Pay, Paypal and more!

Yes, Elegant of Essence (EOE) goes to extremes to source and carry cruelty-free products, those that are not tested on animals and do not contain animal products or byproducts that cause harm to animals. To be considered cruelty-free, products and ingredients must be free of animal products and testing for five years before the application. The owning company, contract manufacturers, and ingredient suppliers must all be cruelty-free.